Company Name: Advanced Rejuvenating Concepts™
President: Matthew Zillmann
Vice President & Director: Tina Zillmann
Year Established: 1998
Business Type: Manufacturing, distribution and education
Located: Schertz, Texas
Mission Statement: Discover the Science of Skin Rejuvenation
About Us
It all began in the close-knit community of Alamo Heights in San Antonio, Texas. Twenty years ago, a plastic surgeon – and idealist – found promise in an aesthetician and her skills. Their professional passion for skin care and patients was the foundation of Skin Rejuvenation Clinique, Inc. The success and demand of quality skin care treatments was widely prevalent in the San Antonio area with the leading population of Hispanic and Latino women and the common condition of melasma. At the time, these women were refused by doctors because this was not a medical condition – ironically enough, neither was acne scarring. With the introduction of medical lasers, melasma became a worsening problem. Within the clinic, Tina and Matthew successfully formulated a melanin suppressant line called The Next Step® and delivered great results to clientele. As a result, the product line expanded to Fruitzyme® then to Advanced Rejuvenating Concepts® in 1998 to meet the needs of most all skin types.
Technological advancements soon followed to compliment the product line and increase service offerings. The Ultrasonic Skin Scrubber came about in 2003 as an effective treatment for anti-aging, sensitive skin and acne that greatly complimented the line. This treatment was proven to be ideal for thinning skin of women as a result of age and early microdermabrasion treatments. Needless to say, our outlook on business and services is continually evolving to meet the demands of our clientele. Having a positive outlook into the future and the professional support of clients, employees and business relationships keeps us motivated to maintain our reputation as a quality cosmeceutical skin care provider with a fair price.
Here is what Advanced Rejuvenating Concepts™’s president and vice president, Matthew and Tina Zillmann, had to say during a recent interview.
Q: What is the strength behind Advanced Rejuvenating Concepts™?
A: Passion in the art of aesthetics … our industry produces beauty and confidence to women, men and teens throughout the nation. At Advanced Rejuvenating Concepts, we believe in the power of results and bring an inspiring blend of ingredients and progressive education to skin care professionals. Moreover, we keep it professional, concentrated and at a competitive price point. As skin care facility owners, we understand the importance of value, distinction and competition. We deliver this and more, because we place the interests of our customers first.
Q: Are there any future products in development?
A: Innovation is a journey and in order to take the path less traveled, we look to our client base for the best possible needs to fulfill. Our investigation into products seeks out the revenue and demand, and where these two key figures lie in relation to the innovation. Balancing these variables brings profit to our customers and a little to us.
We do have some new products in the formulation and development phase. One progressive new addition will surely diversify our sun care line and be highly successful because it is unique and natural. We hope to launch this new sun care line in time for summer.
When professionals think of Advanced Rejuvenating Concepts, they think skin care, yet overlook the other products we distribute. From Australia, we import Caron Laboratories wax and will be bringing in another shipment before summer. They have created a great spray ingrown hair serum called Bump Eraiser (in stock now) and have developed a new spray talc – pretty innovative, but it will not be in until summer.
In addition to product, we are researching more eco-friendly packaging means for the future. It is amazing how chemistry and technology has been able to create new innovative forms of packaging, while being safe for the environment. We may not be an organic company, but we still have a heart for our natural resources and do our best to advocate safe products for use and for our future.
Finally, we are always introducing new means of education. Last year we launched online training programs that have been highly successful for both working professionals and educational facilities. In a time where business development is important, finding the means to take the time for a classroom can be challenging. With online training, professionals can schedule the best time for them to learn and build their skills. Part of this program is in video tutorials and webinars led by Tina and our wonderful instructors.
Q: What education and customer service support do you offer clients – both initially and long-term?
A: Customer service and happiness is our number one priority. Without customers, we would have no business. Our call center and online relations is continuously expanding to meet the needs of our growing client base. Our philosophy is perpetual support for their business – new and existing. This includes telephone support – we have educated operators answering lines, no answering systems to dial one on – online support, education and marketing directives.
Every one of our representatives interacts daily with accounts, they are strong suit is the fact that they help build new customer relations, strengthen the bond with existing accounts and pave paths to make business with us successful for both parties. Communication, dedication and follow-through are the most important aspect of this position. They ensure relationships and follow-through on all aspects of the order so customers receive their packages on time and with the proper products ordered.
Q: Does Advanced Rejuvenating Concepts™ support any particular causes or charitable organizations?
A: Giving back to our community through local organizations is important to us. Last year, our employees contributed over 100 hours of community service. This year we plan to host two in-store events to benefit two local organizations: Hydro Angels Over Texas and Wings. This will be our first year involving clients to participate in the events and are excited to be able to offer a charitable donation in addition to the time we share with the community.
