| November 2010 – Retail and Client Retention | ||
| Puzzler Clues | Puzzler Words | |
| DOWN | ||
| 1 | Another word for scars. | Eschars |
| 3 | Of or relating to financial matters; used to denote a year “review,” “total,” or “report” for a year of finances. | Fiscal |
| 4 | The continued possession, use, or control of something | Retention |
| 6 | The layer below the outer skin; a thin layer of loose, reddish tissue. | Dartos |
| 7 | To look through or glance at casually. | Browsing |
| 9 | Things that motivate, encourage, stimulate one to do something. | Incentives |
| 11 | A typical example or pattern of something; a model. | Paradigm |
| 13 | A term that describes use of social networks, online communities, blogs, wikis, or any other online collaborative media for marketing, sales, public relations, and customer service. (three words) | Social Media Marketing |
| 14 | A surgical operation in which tissue is transplanted. | Grafting |
| 16 | A marketing strategy developed to help keep clients interested in coming back and to also cross market new services to your clients. (two words) | Series Packages |
| 18 | The imparting or exchanging of information, news, ideas, and feelings. | Communication |
| 21 | A deduction from the usual cost of something. | Discounts |
| 22 | A state of mental or emotional strain or tension resulting from adverse or very demanding circumstances. | Stress |
| 23 | The accessory glands of the reproductive system. | Breasts |
| ACROSS | ||
| 2 | The act of recommending a client onto another form of treatment or to another professional. | Referral |
| 5 | Another word for fat. | Adipose |
| 8 | The quality of being trusted and believed in. | Credibility |
| 10 | Something that introduces, usually unexpectedly, some difficulty, problem, change, et cetera. | Complication |
| 12 | The art of implementing effective design ideas to increase in-store traffic and sales volume by the coordination of all the physical elements in a place of business that are used to project the right image to its customers. (two words) | Visual Merchandising |
| 15 | A colorless natural substance, derived from sour milk. (two words) | Lactic Acid |
| 16 | To calm, as a person or the feelings; relieve, comfort, or refresh. | Soothe |
| 17 | Any conception existing in the mind as a result of mental understanding, awareness, or activity; a thought, conception, or notion; a plan of action; an intention. | Idea |
| 19 | All of the people living in a particular area or place. | Community |
| 20 | Concealment by some means that alters or obscures the appearance. | Camouflage |
| 24 | An arrangement, as of merchandise, art objects, or flowers, designed to please the eye, attract buyers, et cetera. | Display |
| 25 | Make or become less tense or anxious. | Relax |
| 26 | The planning and promotion of sales to the right market at the proper time by organized, skillful advertising (branding, et cetera). | Merchandising |
| 27 | The voluntary giving of help, typically in the form of money, to those in need. | Charity |
| 28 | A form of paid communication to your clients using impersonal mass media such as newspapers, TV, radio, direct mail, et cetera. | Advertising |
| 29 |
The sale of goods to the public in relatively small quantities for use or consumption rather than for resale. |
Retail |
| 30 |
A vast computer network linking smaller computer networks worldwide; includes commercial, educational, governmental, and other networks – all of which use the same set of communications protocols. |
Internet |
